职位要求

具体岗位描述：

Position Specification:-Follow up ERP system issue resolution and change request processes per SLA (Service Level Agreement).Basic Accountabilities:-100% Comply with EHS Business Ethic Policies Requirements-Resolve operation issues for ERP users;- Follow up application / technical / performance issue resolution process;-Follow up change request and approval processes, such as user access, RR matrix, master records, database and application changes;- Do application test prior to PC / Server patch update;-Application test for Database / Tool Release upgrading and DR drills;- Topaz MRP Performance Monitoring Analysis;-ACE - Customer Satisfaction >= 5.4;-Prepare ERP data for monthly helpdesk dashboard and ERP operational benchmark report-Control documentation per SOX / Internal Control requirement for audit purposes-MY ERP SUPPORT system maintenanceKey Measurements:-Issues to be resolved within SLA (Service Level Agreement)-Change requests to be completed within SLA (Service Level Agreement)-Change approvals to be obtained per approval matrix properly retained-Documentation control to comply with SOX audit requirementsPrinciple Working Relations:- System user departments (Factory, Finance, SPC, etc.)-China ERP Project Core Team-Technical team Application System Support team-Hong Kong ACC (Asia Competency Center);-Larsen and Toubro InfotechQualification Requirement:- Education: Bachelor Degree or above major in Information Technology or related- Experience: Manufacturing and ERP implementation background is preferred-Language: English CET 6 or above-Computer Skills: JDE Manufacturing issue resolution recommendation, MS SQL knowledge is preferredOther Key Competencies:- Customer-oriented and service excellence attitude;-Coordination and documentation skills;-Teamwork spirit

招聘人数：1人